{GLOS:answers} case study
{GLOS:answers} helps sharpen firm's brand image

Devon entrepreneur Alice launched her own web-based cosmetics company from home in February 2005.  But the business failed to break into profit - until Alice sharpened her brand image and improved customer care by choosing an 0870 number with {GLOS:voice} and {GLOS:answers}.

The challenge

Alice received about 45 order a month, averaging £37 per sale - but this barely covered her expenses, let alone a wage packet. She spent hundreds of pounds on advertisements in fashion magazines. But these generated few sales.

The solution

Alice elevated her business onto the national stage by using a {GLOS:voice} 0870 number in her adverts and on her web site. Calls are forwarded to her home and to her mobile. Alice also purchased {GLOS:answers} - so, when she's busy, her calls are answered in her business name by a professional call centre.

Business benefits