Our client - a small Internet services provider from Kent - wanted to expand its operations with a new office in Essex, offering services to small businesses in both counties. The company discovered that a new number and a valuable add-on service could help it save money while increasing sales.
The challenge
The firm had two landlines (sales and support) and needed two more for its new office. Being able to publish a 'local' phone number in local advertising was an advantage. But running different adverts with different numbers for the two offices would now be too expensive - and might confuse customers.
The solution
The company chose an 0845 number - to use for advertising both offices' sales and support teams. They also selected the {GLOS:switchboard} service, so callers could pick the office and service they wanted... and be connected speedily.
Business benefits